Monthly Archive: February 2016

How to Catapult your Contact Center through the Next Wave of Customer Expectations

Date: Thursday, March 3rd, 2016 at 11:15am Location: Allen County Public Library-Mtg Room C900 Library Plaza, Fort Wayne, IN 46802 Twenty-four years ago, Steve McKinney sat down at a desk and put on his first Plantronics headset and started what would be a long and successful career in contact centers and customer service. With the …

Continue reading »